Tijuana

We pay close attention to every detail,
so there’s no need for you to worry.

Easy and straightforward process

Highly experienced and trained bilingual agents

Outsourced from Mexico

No recruiting or HR process for you

How We Work

Work Process

01

High Quality Trained Agents

We will work with you to create a personalized training plan to ensure we deliver exceptional service to your customers.

02

Ongoing Process Reviews

We will monitor our output to maximize Productivity, Efficiency and Satisfaction. Your clients will be happy.

03

Reporting & re-structure

We will create personalized reports for you to review our results in a daily/weekly basis. We will re-structure the process when needed.

Legal Disciplines

Practice Areas

Our target is being a first-choice Service Provider within our sectors. Our process applies techniques from a variety of disciplines.

Customer Service

At BCS, our customer service solutions set the standard for excellence. With a focus on bilingual communication, our experienced agents provide personalized support to customers across diverse industries. Whether through inbound call handling, email correspondence, or live chat support, we prioritize customer satisfaction above all else. Our team is adept at resolving inquiries, addressing concerns, and delivering exceptional experiences that foster loyalty and trust. With BCS, you can rest assured that your customers are in capable hands, receiving the highest level of service and support available.

Sales and Lead Generation

At BCS, we excel in sales and lead generation, driving tangible results for businesses of all sizes. Our skilled agents are adept at identifying and nurturing prospects, leveraging effective communication and persuasion techniques to convert leads into loyal customers. With a focus on bilingual capabilities and market expertise, we tailor our approach to maximize conversion rates and ROI. Whether through outbound calling campaigns, targeted email outreach, or social media engagement, we utilize innovative strategies to generate qualified leads and drive sales growth. Partner with BCS to unlock new opportunities and accelerate your revenue generation efforts.

Debt Collection

At BCS, our debt collection services are unparalleled in their effectiveness and efficiency. With a team of highly skilled agents trained in negotiation, communication, and compliance, we specialize in recovering outstanding debts while preserving valuable customer relationships. Utilizing advanced technology and proven strategies, we offer tailored solutions to meet the unique needs of each client, ensuring maximum recovery rates and minimal risk exposure. Trust BCS to handle your debt collection needs with professionalism, empathy, and unwavering dedication to achieving results.

Have Questions?

Frequently Asked
Questions

Frequently Asked Questions

Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.

Is it possible to improve my ROI?

Absolutely, we specialize in improving return on investment (ROI) for our clients through strategic analysis, optimization, and implementation of targeted solutions.

Tell me about your cancellation policy.

Any services rescheduled within 7 days of the original date will require full payment. However, we always strive to collaborate with you, connect with us and we will adjust.

How does the billing process work?

To secure your booking, we request an equivalent to 20% down payment of a weekly sum of the contracted rate for every agent needed for your campaign.

What is the process for managing guest invites?

Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.

Can I receive a receipt for my order?

Absolutely! Feel free to reach out to our dedicated customer service team with your contract or account number.

Need more information?

Struggling to find the answers you need? Let’s have a conversation.

97%

User Satisfaction Rate

150+

Bilingual Agents and Growing

25%

Target grow annually