Privacy Policy

Last Updated: March 01, 2024

Bilingual Customer Services is committed to delivering high-quality service to both local and internal clients, meeting expectations, and ensuring the confidentiality, availability, and integrity of the company’s information. This commitment is upheld through an effective Service Management System, continual improvement, and compliance with all relevant procedures and regulatory requirements.
Our organization acknowledges the criticality of information security and is dedicated to safeguarding these assets to prevent unauthorized access and disclosure of information pertaining to clients, collaborators, and the services we offer.

This privacy notice outlines the privacy practices for www.bilingualcustomerservices.com. It pertains specifically to information gathered through this website. It aims to inform you about:

  • The types of personally identifiable information collected via the website, its usage, and any sharing practices.
  • Your options concerning the utilization of your data.
  • The security measures implemented to prevent the unauthorized handling of your information.
  • Procedures for rectifying any inaccuracies in the data.

Information Collection, Use, and Sharing

We are the exclusive proprietors of the information acquired through this site. We solely obtain information that you willingly provide to us via email or direct communication. Rest assured, we do not engage in the sale or rental of this information to any third party.

Your information will be utilized solely to address your inquiries or fulfill the purpose for which you contacted us. Outside of our organization, we do not disclose your information to any third party except where necessary to fulfill your specific request, such as for order shipment.

Unless explicitly requested otherwise, we may reach out to you via email in the future to inform you about promotions, new products or services, or updates to this privacy policy.

TYPES OF DATA COLLECTED

PERSONAL DATA

While utilizing Our Service, we may request that you furnish us with specific personally identifiable information which could be utilized to reach or recognize you. This information may encompass, but is not restricted to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

USE OF YOUR PERSONAL DATA

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with ys through the Service.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To manage your requests: To attend and manage your requests to us.
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you.
  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
  • With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose your personal information for any other purpose with your consent.

TRACKING TECHNOLOGIES AND COOKIES

We utilize Cookies and analogous tracking technologies to monitor activity on Our Service and retain particular details. The tracking technologies employed encompass beacons, tags, and scripts for gathering and monitoring information to enhance and analyze Our Service. The technologies we employ may collect:

  • Cookies or Browser Cookies. A cookie is a tiny file stored on your Device. You can configure your browser to reject all Cookies or to notify you when a Cookie is being sent. However, declining Cookies may limit your access to certain parts of our Service. Unless you have adjusted your browser settings to reject Cookies, our Service may utilize them.
  • Web Beacons. Some parts of our Service and our emails might include small electronic files called web beacons (also known as clear gifs, pixel tags, and single-pixel gifs). These allow the Company, for instance, to track the number of users who have visited those pages or opened an email, as well as other pertinent website statistics (such as assessing the popularity of a specific section and confirming system and server integrity).

Cookies can be categorized as “Persistent” or “Session” Cookies. Persistent Cookies persist on your personal computer or mobile device even after you go offline, whereas Session Cookies are deleted as soon as you close your web browser. You can find more information about cookies on the Terms Feed website article.

We utilize both Session and Persistent Cookies for the purposes outlined below:

  • Necessary / Essential Cookies

         Type: Session Cookies

         Administered by: Us

        Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

        Type: Persistent Cookies

          Administered by: Us

         Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

        Type: Persistent Cookies

        Administered by: Us

        Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Retention of your Personal Data

The Company will uphold your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We will retain and utilize your Personal Data to the extent required to fulfill our legal obligations (for instance, if we need to retain your data to adhere to applicable laws), resolve disputes, and enforce our legal agreements and policies.

Additionally, the Company will retain Usage Data for internal analysis purposes. Usage Data is typically kept for a shorter duration, unless it’s utilized to enhance security or improve the functionality of Our Service, or if legal requirements mandate its retention for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operational offices and in any other locations where the involved parties are situated. This implies that such information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in Your jurisdiction.

Your acceptance of this Privacy Policy, coupled with your provision of such information, signifies your consent to such transfer.

The Company will take all reasonable steps to ensure that your data is treated securely and in compliance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless adequate controls are in place, including the security of your data and other personal information.

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement precautionary measures to safeguard your information. Whether you provide sensitive details via the website or through other means, rest assured that your information is protected both online and offline.

Online, we utilize encryption to secure sensitive information during transmission. Offline, access to personally identifiable information is restricted to employees with specific job responsibilities (e.g., billing or customer service). The computers/servers containing this information are maintained within a secure environment.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Deletion Your Personal Data

You retain the right to delete or request assistance in deleting the Personal Data we have collected about you.

Within Our Service, you may find options to delete certain information about yourself.

You can update, modify, or delete your information anytime by logging into your account, if available, and navigating to the account settings section for managing your personal data. Alternatively, you may contact us to request access, correction, or deletion of any personal information you’ve provided to us.

However, please be aware that certain information may need to be retained when we have a legal obligation or lawful basis to do so.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact Us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers in a timely manner.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Links and embedded content from other websites

This website includes links to other sites. Please note that we do not assume responsibility for the content or privacy practices of such external sites. We urge our users to exercise caution when exiting our site and to review the privacy policies of any site collecting personally identifiable information.

If you believe that we are not adhering to this privacy policy, please contact us promptly via telephone at (408) 766-1011 or email us at privacy@bilingualcustomerservices.com.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You can refer to the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please use our contact page to connect with us.