Terms and Conditions

Last updated: March 01, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of these Terms and Conditions:

Affiliate typically refers to an individual or entity that is officially associated with, partnered with, or contracted by another organization, typically referred to as the parent company or merchant. The affiliate usually promotes the products, services, or brand of the parent company through various means, such as advertising, content creation, or referrals. In return, the affiliate receives a commission or some form of compensation based on the sales, leads, or actions generated through their promotional efforts.
Country refers to: Mexico, United States.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to “Bilingual Customer Services”.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Service can encompass a wide range of activities including professional services such as: Customer Support, Sales and Telemarketing, Order Processing, Appointment Scheduling, Billing and Payment Support, Technical Support, Surveys and Feedback Collection, Multilingual Support, and more.
Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These Terms and Conditions govern the usage of this Service and establish the agreement between You and the Company. They outline the rights and responsibilities of all users regarding the Service’s utilization.

Your access to and utilization of the Service is contingent upon Your acceptance and adherence to these Terms and Conditions. They are applicable to all visitors, users, and others who access or use the Service.

By accessing or using the Service, You consent to be bound by these Terms and Conditions. If You disagree with any aspect of these Terms and Conditions, You should refrain from accessing the Service.

You affirm that You are at least 18 years old. The Company does not authorize individuals under 18 to use the Service.

Furthermore, Your access to and usage of the Service also necessitates Your acceptance and compliance with the Company’s Privacy Policy. Our Privacy Policy outlines Our practices and protocols concerning the collection, usage, and disclosure of Your personal information when utilizing the Application or Website. It also informs You about Your privacy rights and legal protections. Please review Our Privacy Policy attentively before using Our Service.

Links to Other Websites

Our Service may feature links to third-party websites or services that are not owned or operated by the Company.

The Company does not exert control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You also acknowledge and agree that the Company shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly recommend that You review the terms and conditions as well as the privacy policies of any third-party websites or services that You choose to visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages You might incur, the Company and its suppliers’ entire liability under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t made any purchases through the Service.

To the fullest extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, business interruption, personal injury, loss of privacy arising from or in connection with the use of or inability to use the Service, third-party software and/or hardware used with the Service, or otherwise related to any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not permit the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In such jurisdictions, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. We provide you with a direct line and an email to address your concerns with us and allow us to knowledge the issue and arrange a solution in a timely manner. Please use the contact form or write us an email to support@bilingualcustomerservices.com

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

SEVERABILITY

If any provision of these Terms is deemed unenforceable or invalid, that provision will be modified and interpreted to achieve the objectives of such provision to the fullest extent permissible under applicable law, and the remaining provisions will remain in full force and effect.

WAIVER

Except as stated herein, the failure to exercise a right or to demand performance of an obligation under these Terms shall not impair a party’s ability to exercise such right or demand such performance at any later time, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, use our contact form (https://bilingualcustomerservices.com/contact/) to connect with us, or write us an email to:

support@bilingualcustomerservices.com